If dem take over your account: timeline and evidence list to make before you consult police (you fit copy am)
After account takeover, wetin to keep and no delete. Copy-ready timeline and evidence list. Then contact your country police or cybercrime reporting service, and your bank or payment provider.
Dis article na machine translation.
Dis article no be legal advice. E no promise recovery or freeze of funds, account, or data, and e no promise say dem go identify di oda party. E no stand in place of police, financial institution, card company, or di company wey dey operate di service. No paste government ID, face photos, PIN, password, seed phrase, private key, or API key inside any AI tool. Mithril no go help you enter anoda person account or system without permission, or take dia credentials.
Note for dis edition: di Japanese edition dey cite Japan police, consumer desks, and crypto associations only for people wey dey Japan. Those numbers and agencies no dey repeat here. Dem no apply for every country. Di templates below fit copy for any country. Dis page no be legal advice.
Dis edition no send you go Japan prefectural police. Contact your country police or cybercrime reporting service, and your bank or payment provider.
## Wetin to finish after you read
Fill 1 timeline and 1 evidence list, only di rows wey you know today. Then contact your country police or cybercrime reporting service, and your bank or payment provider. Talk when, which service, wetin happen, and say you go bring these 2 sheets. Di table shape na editors suggestion.
## Wetin to do first
For harm from unauthorized access, one practical order dey below. Na editors summary, no be statement of your country law. Di order wey follow na di order for dat 警察庁 page for Japan. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
1. Quick, contact and consult di company wey dey provide di internet service.
2. If you register credit-card information with dat service, quick contact di credit-card company. If you dey use internet banking, check weda unauthorized remittance dey, and if e dey, quick contact di financial institution.
3. Change di password. If attacker change am and you no fit log in, contact di company wey dey provide di service. If you fit log in, change di password immediately. If you dey use di same password for oda services, change dose ones immediately too.
4. If you fit check di login history, save and print di login screen and preserve di evidence. Save and record email and oda correspondence so di course of contact with di company dey clear.
5. Carry di saved login history and similar materials, and contact your country police or cybercrime reporting service. To call ahead and arrange di date, di time, and di materials you go bring make follow-up easier.
Where dat page call police station for Japan, dis edition call di police or cybercrime reporting service for di reader own country. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
If money fit don move, no leave di calls to di card company and di financial institution till after you change password. Na editors suggestion. Dis article stay for wetin to keep after you notice di harm. Dis reading follow di order for dat page. E no be 警察庁 own sentence. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
## Wetin to keep before you delete anything
Save and print di login-history screen, and save and record correspondence with di company wey operate di service. Before you save dat, no delete history, notifications, or posts, and no factory-reset di device. To save and print di login-history screen, and to save di messages, follow dat page. Not to delete history, notifications, or posts, and not to factory-reset di device, na editors addition: di page say save and print, and e no say “no delete”. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
Examples of wetin to keep. Di numbers match di E-001 format for di evidence list below. Which ones dey required no be one rule for every country, so dis na editors suggestion.
- Login history. Di whole screen, for form wey show di date and time and which screen of which service.
- Notification email, and notice say settings change. So di subject, di sender, and di date and time you receive am dey on di screen.
- Correspondence with di operating company. Di reference number and di reply email.
- Post or message wey you no send. Leave am as e appear to di oda person.
- Money and payment history. Statement PDF, or di whole screen. If bank or card company give you reference number, write am on di same row.
When URL dey appear for di address bar, to keep di address bar together with di screen make am easier to explain later which screen e be. Dis one too na di editors suggestion.
Dis article no copy each service recovery steps. Di help pages wey open for 2026-10-04 na: [Facebook ヘルプセンター](https://www.facebook.com/help/), [Instagram ヘルプセンター](https://help.instagram.com/), [LINE ヘルプセンター](https://help.line.me/), [TikTok のログインとトラブルシューティング](https://support.tiktok.com/en/log-in-troubleshoot). Di URL wey show as X help center return HTTP 403 for 2026-10-02, so di text no fit check, and dis article no repeat dat URL. Follow di steps for each company own page. Di service names follow di links for dat page. Di help addresses below na general official help pages wey we check on 2026-10-04. Dem no be di Japan addresses wey dey di page. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
### When your phone number suddenly no dey receive call and message
If SMS no dey arrive, di phone stay out of service, or notice come say SIM or eSIM change, record am for di evidence list with di date. To ask di carrier about di situation na editors suggestion. Dis article no write a form, and e no write say di number go come back. Check with your carrier and, if e need, with your country police or cybercrime reporting service.
## Evidence list (copy am and use am)
Select di box below, copy am, and paste am inside spreadsheet or document. 1 row na 1 piece of evidence. Di first 1 row na fictional filled example. E no be real person, account, or file. Leave cell wey you no sabi blank. No fill am by guess.
```text
Evidence number Wetin di evidence be Time you save am (JST) From where (service name / screen) File name Where di original dey Note
E-001 (filled example, fictional) login-history screen 2026-10-02 09:15 (fictional) Example Mail login history E-001-login.png "Incident notes" folder for my own PC Whole screen. URL and date and time dey show
E-002
```
Di meaning of di columns na di editors suggestion. Number di evidence in sequence from E-001. Time you save am na di date and time you save di screen. Write am for your own time zone and also note di time zone. When di date and time of di event wey show on di screen differ from di date and time you save am, write both for Note. "From where" na di service name and di screen name. For di original, write place wey no go disappear (something you export, printout). Di suggestion na say e dey easier to explain if you avoid to leave di files only inside di account, for state where dat account itself no fit open again.
## Timeline (copy am and use am)
1 row na 1 event. Write di evidence-list number on di matching row. After 3 fictional rows, 1 blank row dey attached. Dis no be real case of harm.
```text
Date and time (JST) Service Wetin happen Evidence number Wetin I do Contact and reference number
2026-10-01 22:40 (filled example, fictional) Example Mail Login notice wey I no recognize E-001 I save di screen. Password, I never change am yet
2026-10-02 08:05 (filled example, fictional) Example Mail I no fit log in; di password don change E-003 I contact di operating company help Reference number (fictional) EX-0000
2026-10-02 08:20 (filled example, fictional) Example Bank Notice of remittance wey I no recognize E-004 I call di bank Reference number (fictional) BK-0000
```
Guide for di order to arrange di rows na di editors suggestion. Di first anomaly, confirmation of unauthorized login, change of settings or password, di harm (post, remittance, purchase), then wetin you do, for dat order, make di explanation easier to follow. Leave row blank when you no sabi di time. No fill am with "probably dis time."
## Who to contact
Wetin follow na general contact guidance, no be one country directory.
Contact your country police or cybercrime reporting service, and your bank or payment provider. Dis page no name a phone number for every country: a local authority enter only if dis edition read am for dat authority official page, and none enter here. If immediate danger dey, contact di local emergency service.
If life or body get threat, including murder threat, crime threat, stalking, violence, writing wey hint suicide, or other immediate danger, contact di local emergency service. No stay only for online form. Dis article no give one emergency number wey work for every country.
No assume say online form na formal report. Ask di service you contact wetin dem accept. Dis article no promise say dem go accept a report or open investigation.
Dis edition no publish a short police number. Use your country police or cybercrime reporting service. No other local number enter, because dis edition no read am for dat authority official page.
| Who | Wetin to do |
| --- | --- |
| Your country police or cybercrime reporting service | Report or consult. Ask wetin dem accept. |
| Bank or payment provider | If card or transfer dey |
| Company wey operate di service | First contact when account don take over |
## Wetin to talk when you call ahead
Call ahead and arrange di date, di time, and di materials you go bring. Di next box na editors suggestion. Copy am, fill only wetin you know, then call your country police or cybercrime reporting service. Where dat page call police station for Japan, dis edition call di police or cybercrime reporting service for di reader own country. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
```text
When: (di date and time you sabi. If you no sabi, write 「不明」)
Di service:
Wetin happen: (no fit log in / remittance wey I no recognize / post wey no be mine, and similar)
Materials to carry: evidence list, timeline, saved screen or printout
Reference number wey you don already get:
```
## Wetin you no go do
To reply a stranger and negotiate, to send extra money, and to tell another person password or authentication code, na editors caution. No reply and no negotiate. Keep di record and tell your country police or cybercrime reporting service. Extra demand wey talk say dem fit recover or refund fit be a second harm. Before a new payment or a new contract, check with your bank or payment provider. Di same caution dey for account takeover: no hand over extra money or authentication code because stranger instruct you. No reply or negotiate, keep di record, treat extra demand wey promise recovery as a second harm, and check before a new payment: na edited summary of dat JVCEA page. To put di same caution on account takeover na di editors own. Source: 「被害に遭われた方へ」 (一般社団法人日本暗号資産等取引業協会, JVCEA) (https://jvcea.or.jp/safetylife/victim001/), we read am on 2026-10-04. Mithril edit and process dis one. Dis one no be JVCEA text wey nobody edit. JVCEA na private association; dis notice no dey under Public Data License 1.0.
To enter another person account, device, or system without permission so you fit look back fit be illegal. Dis article no explain wetin dey allowed. Consult your country police or a lawyer. Mithril no go help you enter another person account or system without permission.
## When di desk talk say e hard
How consultation go, and whether dem accept a report, police decide case by case. Dis article no promise outcome. For di spot, as editors suggestion, ask and write dis. Which materials dey missing. Whether today consultation go get record or reference number. Which service to go next (your country police or cybercrime reporting service, your bank or payment provider, or di company wey operate di service).
## Questions wey people dey ask
**Q. When your account don take over, wetin you go prepare before you consult police?**
For harm from unauthorized access, first contact di company wey provide di service. If credit card or bank account dey involved, contact di card company or di financial institution. Save and print di login-history screen, and record correspondence with di operating company too. Then contact your country police or cybercrime reporting service and arrange di date, di time, and di materials you go bring. To put dis for a timeline by date and a numbered evidence list make explanation easier (editors suggestion). Where dat page call police station for Japan, dis edition call di police or cybercrime reporting service for di reader own country. Source: 「不正アクセス対策」 (警察庁, National Police Agency (Japan)) (https://www.npa.go.jp/bureau/cyber/countermeasures/unauthorized-access.html), we read am on 2026-10-04. Mithril edit and process dis one. Public Data License 1.0 (PDL1.0) (https://www.digital.go.jp/resources/open_data/public_data_license_v1.0). Dis one no be 警察庁 text wey nobody edit.
**Q. Victim report fit file for di online desk for cyber incidents?**
Dis article no describe one online form wey every country accept as a victim report. Ask your country police or cybercrime reporting service how dem receive a report. Online submission no suppose replace dat report.
## Wetin to do today
Copy di evidence list and di timeline above, and fill only di rows you sabi today. Leave blank as blank. No write di oda person name or address by guess when dem no dey on di screen. Di filled example na fictional.
Dis page na to finish, inside di page itself, di draft you go carry. For di same series, crypto-asset and investment fraud get 「[送金一覧表](https://blog.mithril.fund/crypto-fraud-remittance-table)」, and English 「[ワークシート](https://blog.mithril.fund/ic3-complaint-worksheet)」 dey for before you file with IC3 for di United States. Dis worksheet na for United States FBI Internet Crime Complaint Center (IC3). E dey for victims wey get US connection, or wey choose to file for there. E no be general requirement for every victim for every country.
[Trust Center](https://mithril.fund/trust/), [利用規約](https://mithril.fund/legal/terms/), and [プライバシー](https://mithril.fund/legal/privacy/) dey confirmed to open on 2026-10-02. None of dem be legal advice.